Shipping policy

SERVICE UPDATE 15/07/2026:

Due to the current situation in the Middle East, orders to the destinations listed below are likely to be experience severe delays. Some shipments also transit through impacted areas and as a result are also likely to experience severe delays:

Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman

At Astcass, we aim to deliver your products as quickly and securely as possible. Please note that shipping times do not account for customs delays and delivery may be slower during peak periods such as Christmas or Black Friday. We are not responsible for delays in carrier transit times.

Occasionally, events outside our control, such as regional conflicts, postal strikes, extreme weather and customs backlogs, can cause significant delays to international deliveries. Where our delivery partners have published a service disruption notice affecting your destination (or a country your parcel transits through), our lost parcel timeframes are paused until the disruption ends. If you're unsure whether your destination is affected, contact us at info@astcass.com and we'll check for you.

We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations.

All shipments are tracked and you’ll receive an email with a tracking number once your order has been dispatched.

HOW LONG DOES DELIVERY TAKE?

ORDER PROCESSING TIME: Within 1-3 working days after placing the order, we'll check, approve and pack your order. Your package will then be prepared for shipment.

*Orders are processed and shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays.*

DELIVERY TIME: Delivery times vary based on the destination. For UK orders, delivery usually takes 2-3 working days after dispatch. International shipping times depend on the location and will be displayed at checkout.

***Please note that engravings require an additional 2-4 working days on top of standard shipping times.***

***If your order contains a pre-order item along with items that are currently in stock, your entire order will be shipped together once the pre-order item is back in stock. If you would like the in-stock items shipped before, additional shipping charges may apply and you will need to contact us at info@astcass.com to arrange this**

We currently ship to the UK, USA, Canada, UAE, Saudi Arabia, Qatar, Kuwait and most EU countries.

Available shipping destinations and shipping prices will be displayed at checkout.

IMPORT DUTIES AND TAXES

Import duty and tax coverage depends on your destination. Your shipping option at checkout will confirm which applies to your order.

United States:

All import duties and taxes are included in the checkout price. Your order will be delivered with nothing further to pay.

European Union — duties & taxes included:

We ship to most of our EU destinations on a fully duties / VAT paid basis. All import duties, VAT and handling fees are included in the checkout price and no additional charges will be due on delivery. If this applies to your country, your shipping option at checkout will show "ALL IMPORT TAXES & DUTIES INCLUDED".

European Union — duties & taxes payable on delivery:

For a small number of EU destinations, currently Belgium, Romania and Czechia, import charges/VAT are not prepaid. Your country's VAT, customs duty and a local postal handling fee will be collected from you before or upon delivery. If this applies to your country, your shipping option at checkout will show "LOCAL VAT & DUTIES PAYABLE ON DELIVERY"

Unfortunately, we have no control over these charges, as they are set by the local customs authority and can vary from country to country. These customs duties, taxes and import fees are the responsibility of the recipient. If you are unsure of the charges applicable in your country, we recommend checking with your local customs office before placing your order. To avoid delays, please ensure any customs fees are paid promptly.

Rest of World:

Orders to all other destinations may be subject to import duties, VAT or handling fees depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the recipient. We do not have control over these costs and they can vary between countries.

If an order is returned to us due to unpaid customs charges or a refusal to pay them, the original shipping cost and any associated return fees will be deducted from your refund.

MISSING OR DELAYED PARCELS

International parcels can occasionally be delayed in transit or at customs and in our experience most delayed items are still delivered. A parcel is not classed as lost until:

Europe: 20 working days after the estimated delivery date

Rest of the World (including the USA): 25 working days after the estimated delivery date

If your tracking hasn't updated or your order hasn't arrived, please contact us at info@astcass.com at any time, we're happy to investigate while the parcel is still in transit. Once the relevant timeframe above has passed without delivery, we'll treat the parcel as lost and arrange a replacement or full refund.

Please note that these timeframes are in working days) and run from the estimated delivery date, not the dispatch date.

MY TRACKING NUMBER IS NOT WORKING

On rare occasions it may take up to 3 business days show a location update, we ask for patience. If the tracking does not show any information, contact us at info@astcass.com

This policy does not affect your statutory rights.